📄 Digital Product Return Policy

According to current legislation, digital goods provided electronically (including licensed software) are not subject to return after access has been granted or a license has been activated, unless otherwise specified by the seller.

We value the trust of our users and are willing to make exceptions. Therefore, we offer a partial refund under the conditions outlined below.

🔁 Return Conditions

• Request period: within 14 calendar days from the date of purchase.
• Refund amount: 50% of the purchase amount (excluding payment processing fees).
• License types:
  • 📌 Lifetime license — refundable within 14 days; the license will be remotely deactivated and annulled.
  • ⏳ Time-limited license — also refundable within 14 days; the remaining duration will be remotely revoked.
• Valid reasons for refund:
  • The product did not meet expectations
  • The software did not function properly despite technical support
  • Other valid reasons approved by our support team

📬 How to Request a Refund

Please contact us at support@dexbot.vip and include the following:

• Order number,
• License type,
• Activation key,
• Refund details (USDC wallet),
• Reason for refund.

After reviewing your request, we will deactivate the license and process the refund.

⚠️ Limitations

• No refunds will be granted after 14 days from the date of purchase.
• Licenses transferred to third parties are not eligible for a refund.
• We reserve the right to deny a refund in case of abuse of the return policy.